Customer Service Representative

Summary: This position is located within a fast paced environment performing customer service assignments, including soliciting and inputting orders, responding to customer inquiries and informing customers of potential service shortfalls with the ultimate goal of providing superior service and high profitability.

Essential Duties and Responsibilities: include the following. Other duties as assigned

1. Receive load information from customers and enter it in the computer to build a load.

2. Closely work with Dispatch to coordinate freight to trucks in the most efficient highest revenue producing fashion.

3. Respond to customer requests for load status and equipment availability.

4. Create and maintain customer, shipper, and consignee profiles.

5. Assist and ensure customer credit is established before moving a load.

6. Inform customer of loads entering into possible detention status.

7. Maintain daily communication with Marketing Representatives, advising them of freight to equipment ratio and designing a plan to deal with any imbalance.

8. Balance needs of the customer against needs of the driver.

Hours: Mondays through Friday, 8:00 AM to 5:00 PM with a one-hour lunch period.

Qualification Requirements: as follows;

Education and/or Experience: high school diploma and minimum 2 years customer service experience.

Special Training: Needs to be familiar with computer programs such as Microsoft Word and Excel, and Innovative AS400 System.

Special Skills: Must be able to communicate clearly, handle stressful situations and pay close attention to detail. Must also be able to work and perform as a team player.

Physical Demands: It is necessary to talk, hear, sit, write, type. It is occasionally necessary to lift up to 25 lbs.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What are your pay expectations?

License/Certification:

• Driver's License (Required)

Work Location: In person