Customer Service Representative

Country:

Location:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This role is for someone who would like to work within a fast-paced environment to coordinate and support the demands of both internal and external customers.

Key Responsibilities

Develop and manage customer relationships, and provide customer support with:

• Same day order processing, complete and accurate

• Continuous order management including expedite requests and on time delivery of equipment and /or information

• Product returns through RMA system

• Managing key customer accounts, including order review and billing

• Coordinating shipments both domestically and internationally, completing the required shipping documentation and export compliance processes

• Customer inquiry management involving other departments including planning, production, sales, quality, and factory support services

• Effectively manage and escalate customer complaints, researching root cause and provide suggested corrective action to management

• Perform RRCA on all customer credits issued and attach documentation to support credit

• Maintaining accurate records and following standard work and processes

• Logging customer communication and internal information through CRM

• Working within the customer service department to ensure internal and external customer satisfaction

• Cross train to manage other customer service roles to serve as back-up

• Other tasks and responsibilities as may be assigned

Required Qualifications

• High School Diploma or GED

• 2+ years of Customer Service Experience

Preferred Qualifications

• Associates of Bachelor’s Degree

• Solid track record of dispute resolution through good judgment and decision making skills

• Positive and professional work ethic

• Excellent computer skills, including knowledge of Windows and Microsoft Office (Word, Access, Excel)

• Knowledge of Oracle - PSE1 or JD Edwards operating systems preferable

• International shipping documentation experience required

• Excellent communication skills, oral and written required

• Excellent interpersonal skills, and team work required

• Must be detail orientated, organized and able to work in a fast paced environment

• Must be available to work varying hours depending on customer demand and geographic location

• Ability to be forward thinking, multitask and troubleshoot

• Knowledge of general and basic office etiquette and skills a must

• Education Required

• Worked in a Manufacturing Environment

#LI-On-Site

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice