Desktop Support Team Lead - job 2 of 2

Title- Desktop Support Team Lead

Location – Richmond VA

On Site Team Leader/Field Services

The team leader will form part of the management team to oversee the local desktop operations function and act as a liaison point with the client and HCL Internal Teams.

This position will focus on managing the operation including the day to day staff management, associated queues/standard activities to ensure we meet our contractual obligations to the client.

Key Responsibilities include:

. Preferred relevant work experience 10 to 15 years

· Excellent knowledge in remote desktop support

· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

· Good knowledge with windows 10

Performs upgrades as directed to ensure the longevity of equipment

· Test computers to ensure proper functioning of computer systems.

· Adhere to policies as per corporate manuals and directives.

· Setup computers and install software for various applications and programs.

· Interact with staff on desktop problems and their resolution.

· Network and connect computers within organization to better communication.

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

· Good Knowledge with software distributions tools.

· Must be comfortable working in 24*7/On-Call environment.

Provide assistance needed from Top level Management, CEO and VP level Users

· Knowledge of Active Directory, MS Exchange, SCCM Client , Dell Command Center

· Knowledge of MS Office Suite 2016/365, One Drive

Knowledge of Apple/Android Mobile devices

· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: On the road