Customer Service Specialist (Buffalo, NY)

Overview:

Do relationships matter to you?

Do you enjoy talking with and helping others?

Are you looking to collaborate, innovate and be part of team?

And is your perfect environment one that is fast paced and takes time to celebrate success?

If the answers to these questions were “Yes!” then you may have just found the company and culture you’ve been hoping for.

Strategic is hiring immediately! We are looking for Customer Service Specialists to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As a Customer Service Specialist, you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom.

So, if you're an optimistic opportunist looking to jumpstart or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you.

Responsibilities:

Our Customer Service Specialists play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
Handle all client inquires, requests and thoroughly educate them on the service
Provide quality support in the areas of handling questions, troubleshooting, and account assistance
Work with other departments as client advocates to ensure resolution
Look for innovative ways to better the product and improve the customer experience
Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!

Qualifications:

Preferred 1-3 years customer service experience
Must have sufficient internet connection with the ability to be hardwired to a modem. A minimum internet speed of 40mbs/10mbs is required.
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, attention to detail, and decision making skills
Excellent time management skills
Customer-centric focus
Compensation: $17.00 HR
Hours: Monday through Friday
- 9am - 5:30pm with a 30 minute lunch break

The Fun Stuff

Competitive pay
Real time recognition leveraging internal social media
Monthly Team and facility events, quarterly team building outings and happy hours
Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs

A Little About Strategic:
Strategic Financial Solutions is an award-winning financial services firm dedicated to helping people live a financially healthy life through the products and services we offer.

We were recently named as one of the Best Companies to Work for in New York State for the 7th time. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States. Strategic has offices in Manhattan and Buffalo, to house our rapidly growing family of over 800 associates. We are proud to be a 100% employee-owned company. With a common goal in mind, our team shares in the financial rewards of Strategic’s success through long-term stock ownership. In June 2023 we proudly celebrated our 16th anniversary.

Strategic is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as a company.

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