Customer Service Specialist

Position:
Customer Service Specialist
Job Description:

This position is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.

What You'll Be Doing:

• Relationship management
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.
• Order preparation
• Thorough knowledge and accountability of supply chain engagements
• Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases, maintain margin integrity
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
• Handles local expediting and assists global opportunities through local escalation
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.

What We Are Looking For:

• 2-3 years of sales experience supporting large assigned customers
• Bachelor's degree preferred
• Industry experience with a distributor or supplier a plus
• Strong negotiation, verbal, and written communication skills are essential
• Excellent interpersonal, organization, problem solving, and customer service skills
• Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity
• Proficient with MS Office including Word, Outlook and Excel is a must
• Must be comfortable working in multiple systems and applications

What's In It For You:

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• And More!

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Annual Hiring Range/Hourly Rate:

$27.90 - $34.10

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-IL-Chicago, Illinois (Spring Lake Dr)

Time Type:
Full time
Job Category:
Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)