We are looking for an exceptional Customer Success Associate II to join the Customer Success Team where you will be responsible for the success and long-term growth of our customers. In this role, you will engage in risk mitigation and retention strategies at scale. The Customer Success Associate II role is a perfect role for someone who has some technical expertise, loves helping customers solve problems, maximizes the value customers receive from our solutions and can drive retention through scalable efforts.
The Customer Success Team at CircleCI plays a pivotal role with our customers. The team is responsible for ensuring customers are getting value from our platform and helping to identify ways we can help a customer solve business problems. You'll act as a trusted advisor and ambassador for CircleCI.
In terms of growth, we strongly believe in the continued development of each new hire. In joining the Customer Success Team, you'll join a community that believes in development and promotion from within, and as a rapidly expanding business, there are a lot of opportunities for progression.
CircleCI is the world's largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 1 million builds a day - CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Colorado Salary Range: $48,000 - $60,000 / year, plus applicable bonuses
CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery.
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