Customer Success Internship

An opportunity to kickstart a career in customer success in one of Europe's fastest-growing SaaS companies!

"The best thing about doing my internship at GetAccept was getting the opportunity to show what I'm capable of while also getting the resources and support that I needed to continue developing and growing in my role. Working with the same tool that you are using yourself, is also something that I highly value - because I know from my own experiences that my product will help my customers."

Emil Karlsson - Account Manager and former intern at GetAccept

Who we are and what we believe in

Working at GetAccept means you’re paving the way for the future of sales together with 170 colleagues. Our product is a Digital Sales Room that empowers over 4000 revenue teams, in more than 50 countries, to increase win rates by engaging and understanding buyers from opportunity to signed deal. In other words: the future of digital sales!

We believe in fostering a culture where inclusion, humbleness, and teamwork characterize our work. The people within an organization make a difference, and we know that without extraordinary people who believe in our vision and product, we wouldn’t be where we are today.

Your future at GetAccept

As a Customer Success Intern, you will get practical insights and knowledge and pave the way for your career in customer success in one of Europe's top SaaS scale-ups. You will get insights and experience in everything from customer onboarding, training and how to create a world-class customer experience.

We want to give you an opportunity to learn, get experience and meet skilled people within your field of study, but also share your ideas and thoughts with us to be able to contribute to our journey!

Your team ‍‍‍

As Customer Success Intern you will be a part of our customer success team and work closely together with Christoffer Kvarnmark, Customer Success Team Lead, and Vilma Malmsten, Customer Success Coordinator. Since we are an international company, you will also have the opportunity to collaborate with colleagues in different countries and markets to share your best success stories and learnings.

Joining a scale-up company means that you will take an active part in shaping your own role. With a humble approach, you will take ownership and drive your area of interest forward.

This is what you will do

• Support in projects within customer onboarding, interviewing customers, etc.
• Be a resource when it comes to educating and teaching your customers about how to best utilize our product.
• Understand our customer’s challenges and problems.
• Be a part of setting up automatic email and contact workflows.
• Churn prevention and follow-up on cancellations.
• Working towards goals and KPI:s together with your colleagues.
• Do follow-up work connected to our Customer NPS, which helps us measure our customer satisfaction.

This is what you will get

• An opportunity to pave the way for a career within customer success.
• A fun, stimulating and challenging opportunity where you will get a chance to learn, grow and develop professionally and personally.
• Continual learning & development opportunities.
• Experience the pace and innovation inside a tech scale-up on a growth journey and establish important connections for your future career.
• An amazing HQ where we value a great working environment, with snack bars, cozy lounge areas and terrace lunches to name a few.

Is it you we are looking for?️

• You are eager to learn!
• You are currently enrolled at a higher vocational education with a specific internship period, since this is a full-time internship position.
• Except for being passionate about customer success, you also have an interest in B2B sales.
• A strong curiosity to solve challenges, understand customer needs and find it easy to learn new technology.

But most importantly; you have a passion for what you do and are eager to grow within your field! Being a rapidly expanding SaaS company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you are an outgoing person, have a customer-centric mindset, and - like us - believe in teamwork!

We work with ongoing selection and this job ad has no end date, so make sure to send in your application today!