BPO Team Member - IL Lisle

The future will be made from metal. From global infrastructure projects to smart energy initiatives, metal is the essential material for building a more sustainable society. Joseph T. Ryerson & Son, Inc., a leader in the global metals supply chain for 180 years, is at the center of it all, helping close the gap between metal producers’ supply and end-users’ demand.

Here is your chance to help tell the next chapter in our story. We are currently seeking a BPO Team Member to contribute as an essential member within the IT team in Lisle, IL.

Roles and Responsibilities

• Create training materials; including process flow, Step-by-step instructions and other tools for effective and engaging knowledge transfer.
• Conduct classroom and remote ”go to meeting” training sessions.
• Create and deliver site-specific training in support of roll-outs of SAP to new branches.
• Communicate recommendations for improving SAP training and roll-out process.
• Create, improve and deploy assessment tools, training materials, job aids, etc.
• Travel to Ryerson locations to perform on-site assessments.
• Compile and analyze assessment data and make recommendations for improvement.
• Present assessment findings and recommendations to service center and division managers.
• Assist departmental managers in the creation of action plans for process improvement and knowledge transfer.
• Follow-up with service center personnel on action plan implementation.
• Observe system utilization and communicate recommendations for SAP system enhancements and changes as appropriate.
• Assist with training, testing and other SAP projects.

Position Requirements:
• Associate degree required. Bachelors degree preferred

• Excellent knowledge of and hands-on skills in the SAP SD module
• Previous experience as an SAP trainer helpful
• Extensive travel to various Ryerson locations (approx. 70 - 85%)
• Previous experience with large IT systems projects a plus
• Solid knowledge of sales business processes
• Business experience in a service center environment (Sales and/or Sale’s Management)
• Ability to effectively use Microsoft office suite and learn other tools as needed
• Excellent interpersonal, facilitation and team building skills
• Enthusiasm and can do attitude
• Experience leading change management efforts without direct authority over the participants
• Detail orientation, analytical aptitude and execution skills
• Creative problem solving skills