Customer Success Manager - job 2 of 2

What you'll do:

• Drive adoption, growth and retention of our customers by building trusted relationships and delivering maximum value of the product 
• Use touch-points, such as Customer Business Reviews, to learn about their business priorities and guide them on how to best leverage the Hopin platform
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
• Use your deep Hopin product knowledge to onboard and lead new enterprise customers to value 
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Hopin proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

About you:

• 4+ years experience in customer facing role
• 4+ years experience in Customer Success, Renewals, Account Management, or Sales role
• Proven track record of success making data-driven decisions and leading complex customer relationships 
• Exceptional organization skills - you're used to juggling multiple priorities
• Demonstrated expertise in driving SaaS product activation, ongoing usage, and value attainment discussions. 
• Demonstrated success partnering with cross-functional teams across GTM and Product roles 

Preferred:

• Previous experience in quota carrying role within a SaaS Company
• Previous experience executing contract negotiations, and managing renewal pipelines and outcomes.
• Previous experience working in the events industry  
• Previous experience with a video platform
• Experience working at an early stage, fast-growing startup
• Experience with Salesforce & Gainsight

The Offer:

• Competitive salary
• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• Health Insurance Support
• Parental Leave
• Monthly Wi-Fi stipend
• $800 USD for Home-Office set up
• $1500 USD for Learning & Development