Customer Success Manager

The Opportunity

• As a Customer Success Manager at HomeStars, you will ensure the successful use of HomeStars by our service professionals and ensure that their experience and journey are top-notch. You’ll drive revenue by ensuring that service professionals continue to leverage HomeStars to drive their marketing needs, you’ll grow & maintain existing businesses by maintaining regular touchpoints with decision-makers, and you’ll act as the main point of contact between the service professional and HomeStars by ensuring that you are driving adoption and demonstrating the value of the service. You’ll also deliver an unparalleled customer experience with a focus on retention and revenue growth, as we want our service professionals to continue viewing HomeStars as a part of their business where they can grow with us.

Your typical day at HomeStars:

• Focused on developing, growing, and retaining strong relationships with new and existing HomeStars clients
• Grow a book of business and increase the lifetime value of service professionals
• Be a champion in achieving monthly upsell targets Use your objection handling skills to solve customer problems
• Use your strong communication skills to drive product adoption
• Smart thinker, innovator, and decision-maker who can inspire customer loyalty
• Manage between 400 to 600 service professionals
• Grow and elevate your career in Customer Success

Must-have qualifications:

• You know your way around a CRM, ideally Salesforce
• You're results-focused and have a solid track record of success in a quota-carrying role – you reach and blow upsell and retention targets out of the water
• You always have the best interest of your customers in mind and you do everything in your power to set them up for success in the long-term
• Experience managing relationships for a client base of 200+ customers (preferred)A master communicator, you are fantastic on the phone & in email. You have a knack for making complex concepts easily digestible
• You thrive in ambiguity and have an ability to think strategically about coaching customers and relationship building
• A BS/BA degree or equivalent work experience

Nice-to-have qualifications:

• Experience with Trades, Home Renovations, Digital Marketing