Customer Success Manager - job 1 of 2

The Job

OwnBackup is one of the fastest growing global SaaS companies. With nearly 6,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised over $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

We're looking for a Customer Success Manager who is responsible for developing customer relationships that promote retention and loyalty. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve their collaboration with OwnBackup.

Your Day-to-Day Role

• Lead every aspect of the post-sale relationship for your designated book of business: Client Quarterly Business Review, Renewals, Deep Product Knowledge of the OwnBackup suite of services.
• Understand the client success metrics and consistently delivers on those metrics
• Build trusting relationships with clients and their associates at all levels
• Review product adoption/utilization and provide guidance to customers on how they can realize more value from their OwnBackup subscription
• Identify opportunities to upsell/ cross-sell additional OwnBackup products, improve NRR
• Collaborate with other OwnBackup teams (Billing, Support, Product, Sales) to serve customers best
• Prioritize time and efforts to focus on priority named accounts in addition to other assigned accounts.

Your Work Experience

• 2-5 years of relevant experience in a Customer Success role
• Track record of overachievement against targets
• It is essential you have experience as a Salesforce End User
• It is advantageous to have used Gainsight
• Ability to manage a large portfolio of clients
• Able to operate effectively both independently and within a team
• Takes initiative, intellectually curious, and has a desire to learn
• Superb communication and interpersonal skills

Important Details

This is a full-time position. The ideal candidate will work out of our Englewood Cliffs, NJ office to maximize collaboration and interaction with the business. Travel may be required.

OwnBackup is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers thousands of organizations worldwide to manage and protect the mission-critical data that drives their business.

#LI-Onsite