This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Customer Success Manager

You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

Everyone has competitors, yet few know them well. Cue Klue. We are a team relentlessly focused on creating industry leading software to enable every department of every business to leverage the best of the web’s knowledge and the collective insights of their own people.

We are a high-growth company with:

An experienced leadership team at the helm
Risk-takers and builders who own it and get IT done
Combined group, who love the fact that not everything is defined, so we can innovate, create, ignite

Joining Klue, you’ll have the opportunity to own your zone, experiment and find what works. Then execute with the support of a team propelling you forward. We’re all creating this industry leading product. It's an experience that will no doubt change your career forever.

We’re growing and currently looking to add Customer Success Managers to our team.

Tools we use: G-suite, Slack, Data Studio, Google Analytics, ClickUp, HelpDocs, Hubspot, Zapier, Zoom, Pendo, BigQuery

What you'll do:

Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
Own the design and execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
Maintain an in-depth knowledge of your customers’ technology, products and services
Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations

What you'll be measured on:

Platform adoption and customer business outcome realization
Customer satisfaction and advocacy
Revenue retention and expansion

What we’re looking for:

Experience in customer success, sales, or product marketing at a fast-paced company
Experience with change management and cross-functional communications driving software use adoption and user activations
Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
Experience with CRM, Content Management, Collaboration tool integrations in an Enterprise environment

If you’re hooked and feeling more curious about us, or the role - reach out. Let’s see if there is a great home here with you, now or in the future.

We’re an award winning company, recently named one of Canada’s Most Admired Corporate Cultures by Waterstone HC, included on Deloitte’s Technology Fast 50 list, and winning Tech Culture of the Year at the Technology Impact Awards. We think there is something pretty special going on here. Don’t miss your chance to have a seat on the rocketship before it takes off.

As #kluecrew grows, we’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. While we’ll admit we haven’t figured it all out and realize this is a long journey for us all. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We will continue, while safe to work in a hybrid model of WFH (remote) and in-office. We are excited to work together again in a space, but just as excited to have great people across timezones help us strive for that high quality asynchronous team communication.

We’re excited to meet you and in the meantime, get to know us:

ED&I Initiatives & Commitments - Pay Up For Progress & 50 - 30 Challenge & Klue Blog

️ Series A (2020)

Series B (2021)

Culture, culture, culture!

Glassdoor

About Us

Twitter

Instagram