Customer Success Manager - job 2 of 2

Yellowbrick Data is a rapidly growing Enterprise Data Warehouse start-up headquartered in Mountain View, CA with offices also in London, United Kingdom. We've been growing over 3x year-on-year and our technology is used by the world's largest insurers, credit card companies, telco's, healthcare and marketers. Our customers love our product: Most are repeat buyers, and in many cases, we've become the new standard for analytics and data warehousing in their respective enterprises. Yellowbrick is well funded having raised >$250m from top-tier venture firms

Job Overview

What is the Yellowbrick Customer Success team responsible for? Post-sale health and expansion. What does this include? Driving adoption and long-term value realization by maximizing desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Yellowbrick customer.

Responsibilities

• Trusted Advisor - build active and meaningful relationships with your customer accounts
• Churn - identify and mitigate risk
• Adoption – drive features across your assigned customer portfolio and find opportunities for new use cases
• Account plan - build in conjunction with the account teem strategic plans by identifying customer needs, challenges, key milestones and timelines to maximize customer outcomes and experience
• Customer Opinion - ensure high customer satisfaction and reference ability
• Internal Cross Functionality - work cross functionally on a regular basis and help build the Customer Success team

Qualifications

• Exposure to database, cloud and infrastructure technology
• Minimum 5 years of Customer Success experience
• 200k+ per customer ARR experience
• A technical aptitude. Customers expect us to speak their language at a high level.
• Experience working in a Customer Success, Account Management, Solution Engineering or Consulting role.
• Prefer knowledge with large-scale, technologically sophisticated customers.
• Strong customer orientation and sense of empathy
• A passion for maximizing customer outcomes and satisfaction
• Strong follow through, organizational and time management skills - you understand what it means to be responsible for a customer portfolio and how to prioritize. Delivery on promises.
• Ability to work cross functionally on a regular basis and help to build the CS brand.
• Mindset with the ability to identify correlations and draw insights
• Self-driven with can-do, positive attitude

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