Customer Success Manager

Responsibilities

• Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
• Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations.
• Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.
• Communicate with major clients on a regular basis and respond to specific queries
• Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience.
• Drive adoption and usage of products and features across multiple business units, teams, and markets.
• Developing efficient and effective management plans for clients including QBRs, renewals and up-sells.

Requirements

• Proven work experience as a Strategic account manager or Key account manager
• 2-3 Yrs solid CSM experience in B2B environment.
• Open to work in US Time Zone
• Have experience building account plans for growth and be able to create shared vision with customers
• Hands-on experience with CRM software and Account management systems
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation skills with a problem-solving attitude
• Flexible, startup mindset with proven success in fast-paced work environments

Benefits

• Flexible work hours.
• Hybrid setup - Location Gurgaon
• Performance Bonus
• Health Insurance