Job details

Product Support/Application Support (US Shift)

Role:

> As a Support Engineer, you would be responsible for the maintenance, support, and operations of the Leena AI software application.

> Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.

> Work with the various business departments to understand the clients' configurations and resolving issues that may arise.

> Provides answers to customer / internal team inquiries concerning to any application-related issues.

> Responsible for the creation of software operations and support-related documentation.

Required Skills/Experience

4+ years of Product support experience
Strong knowledge in writing complex SQL and NoSQL (MongoDB) queries
Advanced ability to research, analyse and recommend improvements to the organization’s use of the software applications.
Advanced skill in creating and maintaining technical documentation.
Sound knowledge of APIs/web services and tools like Postman, excel, etc.
Excellent communication skills; verbal, non-verbal and written; and ability to communicate on all levels of the organization.

About us:

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meets the needs of any enterprise. Trusted by 3M+employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, we have transformed 2M conversations and 10M employee interactions.

We have been recognized by Gartner, earned ourselves several G2 badges, and onboarded over 200 customers. And we’re growing super-fast.

Need more reasons to join us? Our 350+ strong team prides itself on being self-driven, growth-oriented, and a shared belief in the power of autonomy. At Leena AI, we respect hard work, encourage every employee to add their own flavour to the role, and provide unlimited paid time off!

Leena AI Glassdoor Company Review

3.8

Leena AI DE&I Review

3.7

CEO of Leena AI

Adit Jain

Approve of CEO

By Leena AI

Leena AI was founded with a belief that artificial intelligence can transform the way enterprises work. Our mission is to help enterprises build employee experience that puts people first. As a team, we encourage each other to innovate and grow ev...

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INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

201-500

LOCATION

Hybrid, based in Wilmington, DE

DATE POSTED

April 14, 2023