Customer Success Manager

We are looking for an experienced Customer Success Manager to join our growing team and play a critical role in improving net retention.

The Customer Success Manager will manage a portfolio of accounts with a high-touch approach, supported by our scaled and tech-touch motions. The ideal candidate will have a proven track record of successfully leveraging customer success and turning that into advocacy and expanding use cases within clients. This person should have a strong business acumen, an appetite to understand client goals, and the ability to demonstrate the ROI of our product.

What your day to day will look like:

• Manage a portfolio of accounts to ensure customer success and value realization
• Develop and implement customer success plans to drive adoption, advocacy, and growth
• Build strong relationships with customers to understand their goals and challenges
• Partner with cross-functional teams to ensure customer satisfaction and success
• Analyze customer data to identify trends and opportunities for improvement
• Provide regular reporting and insights on customer success to key stakeholders
• Continuously seek opportunities to improve processes and drive efficiency

Requirements:

• Bachelor's degree in a related field
• 3+ years of experience in customer success or sales for a SaaS organization
• Strong data analysis and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage a high volume of customer interactions
• Proven track record of building strong relationships with customers and driving advocacy
• Strong business acumen and understanding of customer ROI
• Ability to work cross-functionally with multiple teams