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Customer Success Manager - Predictive Procurement

Who We Are

Arkestro is the leading Predictive Procurement Orchestration platform. Built to amplify the impact of procurement’s influence, Arkestro helps enterprises deliver a 2-5x lift on cost savings attributed to everyday purchasing and sourcing cycles. Top enterprises leverage Arkestro’s behavioral science, game theory and machine learning to predict and win faster value across every category of addressable spend.

About this Role

Our Customer Success Manager role group is a key aspect of our revenue organization, working proactively with our customers via a hands-on approach to ensure they prosper with their investment of the Arkestro solution.

Responsibilities

Understand all aspects of the customer experience journey from time of becoming a customer through the ultimate renewal cycle. This will encompass working with other peer stakeholders such as Implementation and Support.
Engage with install customers in a proactive manner to ensure they are getting maximum value from their investment via working as a trusted advisor that can ensure best practices of the solution's functionality are being adopted.
Maintain and have understanding of the following with customers: knowledge of completed initiatives vs. future or not yet planned, use cases being leveraged on the platform, success metrics desired from the investment, inventory of other systems outside of Arkestro that should be contemplated for future integrations, company organizational structure, any future training or enablement needs.
Monitor overall customer health score based on statistical data as well first-hand knowledge of the customers, allowing for the appropriate engagement activities to be initiated.
Work cross functionally with other departments within the Arkestro team to convey the voice of the customer, ensure customers are satisfied, as well as contribute to future innovation.

Necessary Qualifications

5+ years as a Customer Success Manager (CSM) or other similar roles that might have a different title (such as Technical Account Manager) within a software as a service (saas) delivery model of B2B Enterprise Software.
Ability to work in a fast paced environment within a growth stage company.
Excellent written and oral communication skills as it relates to delivering presentations.
Passionate to work with disruptive technology and be on the forefront of helping customers be successful.

Preferred Qualifications

Having lead a team within a Procurement Software company such as: SAP Intelligent Spend (formerly Ariba), Coupa, Zycus, Jaggaer, Medius (Wax Digital), Ivalua, GEP, Baseware, EC Sourcing, Market Dojo, Procure Port, Fairmarket, etc.
Working experience having built out a Renewals Team and Renewals Process, or interacting with the Renewals Team as part of cross stakeholder engagement to track customer satisfaction as well as ensure financial health.

Benefits

Competitive salary and startup equity
We are a remote-first team, but we like to get together for team building, design sprints, and customer visits
We also have offices located in both Atlanta and San Francisco
We are highly supportive of flexible work hours
Unlimited PTO
Generous 401k matching and healthcare, dental, and vision plans
Every employee is given an annual budget of $1,000 for annual learning and development (i.e. books,

conferences, courses)

Full-time employees are also given an initial $1,000 budget for home office supplies

Disclaimer

Please note this job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Arkestro reserves the right to change duties, responsibilities and activities at any time with or without notice. Arkestro is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Arkestro Glassdoor Company Review

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