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Customer Success Manager - Property

About us

Hello, we are GetGround. We are a well-funded series A Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to wealth generating things like real estate = less wealth inequality. We are disruptors building a global network for trading illiquid assets - and we have first mover advantage!

Our Co-Founder and CEO Moubin qualified as a Doctor and went on to have a successful career at McKinsey and private equity house, APAX. Moubin started GetGround with his brother and our CTO, Misrab. Misrab is a Stanford Computer Scientist that led the scaling of the Gojek Data Science team in Asia.

We are proud of how far we have come since 2018, but humbled and excited at what there is still to achieve. Our values sit at the core of everything we do - pursuit of excellence, feedback obsessed, No BS and healthy egos.

We have a flexible working policy that allows hybrid working. Please ask your Recruiter for more details.

GetGround's growth since 2021:

‍‍ 20 -> 100 people (ex Google, Facebook, Monzo, McKinsey, Talkdesk...)
Captured 7%+ of the UK market already
Adding $1Bn of property onto our platform annually in a $Trillion market
5 locations (UK, Portugal, Germany, HK, Singapore)
One of Europe's 2022 Rising 100 Future Unicorns

Customer Success Manager - Property

(hybrid working with 3 days in the Hammersmith office per week is required)

You will join a newly launched GetGround team focused on creating the UK's first all-in-one residential property investment service. You will guide customers through everything they need to seamlessly buy, structure and manage their property investments. Revenue at GetGround is led by Marco Grossi, ex Google and Facebook (video intro to Marco).

Buying property today is complicated, expensive and time consuming. We are creating an offering that will provide aspiring and current landlords with access to high-quality, trustworthy property services. This is an opportunity to have impact scaling this offering in a Tech scaleup environment.

You are expected to come to our Hammersmith office 3 days per week to be with the team and to maximise your development.

We are looking for an ambitious, articulate and process driven individual to develop their career in an innovative and fast paced Series A environment, focused on the UK property sector. Listen to Andrew (Senior Account Executive) share his experience in a similar role on Spotify.

What you will do:

Engage with clients who have bought a property or one of our packages through our sales team to ensure a brilliant experience
Work with clients to walk them through the buying journey, and work with our partners to ensure everything is seamless
Constantly provide accurate information internally and externally to ensure all parties, systems and processes are up to date
Liaise cross functionally with teams across GetGround to deeply understand our proposition and develop articulate and well formed engagement strategies for our partner network
Use data, metrics and KPIs to identify how to continuously improve our processes
Build strong, collaborative relationships with your colleagues and live the GetGround values every day

The experience and skills you will have:

Experience of complex sales processes - with a keen eye for detail and constant improvement of processes
Ideally you've worked in the Property, Financial Services or PropTech sector
Highly organised, detail-oriented and process-driven!
Degree educated or equivalent work experience - with a passion for property, Tech and financial services

You must have the right to work in the UK

Our benefits

Competitive salary + stock options
Private health + dental benefits
Flexible/hybrid working (check details with your recruiter)
1 day off per month as a mental health day (12 days annually) PLUS holidays and public days off
Mental health support - 24/7 access to mental health support, counselling, therapy & coaching through Spectrum.Life for all employees and their immediate family
Team and company-wide events
360° performance reviews to promote a culture of growth and development
Support for conferences and professional learning & development

[+ other localised benefits depending on your office location]

What we do - in more detail

GetGround is developing the infrastructure for a global digital marketplace for assets enveloped in companies. Trillions of dollars of assets are tied in inefficient illiquid markets - think property, ships, factory machinery & infrastructure to name a few.

Enveloping an asset in a company unlocks liquidity by enabling the right legal basis for asset ownership, governance and exchange. However companies, one of humanity's greatest inventions, are stuck in the past. We are digitising and automating the company - starting by tackling UK private residential investment property, with £1.3 trillion of stock and £30-50 billion in transactions a year.

Diversity & inclusion at GetGround

GetGround encourages applications from all sections of society and we believe in the criticality of an inclusive culture. We are focussed on and committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

GetGround Glassdoor Company Review

4.5