Customer Success Manager

About the role

Join Mezmo in our mission to empower people who build solutions that shape the world. We are looking for an experienced Customer Success Manager to join our Customer Success team to help guide our enterprise customers. You will work closely with the Sales, Engineering, and Product teams at Mezmo.

You'll have the flexibility to develop both internal and customer-facing strategies that will help our customers implement and optimize value from our log management platform. Our team is focused on mapping organizational pain-points to solutions, helping our customers make sense of their logs and deliver plans to improve business operations. Our ideal new teammate will both welcome change and evolve structure for our business, as Mezmo continues to mature.

Location: Remote (North America)

Problems You Can Expect To Solve In This Role

• How do we best engrain the CSM team as trusted advisors for organizations' long term log management strategy and internal analysis?
• How do we devise strategies with different businesses based on where they fit on a cultural DevOps cultural scale?
• How can we architect effective onboarding of new Enterprise customers?
• How should we leverage internal and external data to surface opportunities and risks for our customers?
• How can we enhance the value existing customers are gleaning from Mezmo?
• How do we effectively educate Enterprise customers on market trends in order to deliver meaningful impact?
• How can we generate long term partnerships and loyalty with our Enterprise customers?
• How do we augment our existing platform to help our customers' senior and executive leadership achieve their goals?
• How do we maintain focus and challenge priorities as our own organization rapidly expands?

Qualifications:

• Capacity to establish and expand customer businesses for Enterprise SaaS solutions.
• Strong technical aptitude and ability to simplify complex concepts across varying audiences.
• Proficiency in anticipating customer needs and driving solutions.
• Excellent communication and presentation skills, particularly when evangelizing your product.
• Experience developing and building key relationships.
• Passion for collaborating cross-functionally to solve business and technical problems.
• Have empathy for engineers and are passionate about helping them solve their problems.
• Want to enable Mezmo's customers, partners, and community to be highly productive and successful.
• Thrive in collaborative environments. This is a cross-functional role and will require that you interact with nearly every team at Mezmo.
• Enjoy taking action and getting things done.
• Enjoy jumping in where needed to help the whole team succeed.
• Take your role, but not yourself, seriously. At Mezmo, we know that pride, humility, and kindness are not mutually exclusive.
• Like to have fun! Zoom flash mobs, birthday serenades in front of the whole company, and readings of our favorite nerdy children's books are common and celebrated at Mezmo.

About Mezmo

Mezmo is on a mission to empower people who build solutions that shape the world. We're doing this by delivering a platform that enables enterprises to get more value from their observability data in real time, regardless of source, destination, use case, or scale. We're not the only ones working on this problem but we have a few things the others don't.

Mezmo has helped some of the world's most innovative companies transform how they manage their systems and applications. Still, we know that we can help them get more value from their observability data by providing more flexibility and control over how they use it. This will enable teams to spend less time switching between data silos so they can focus on shipping better, more resilient, and secure products.

We have momentum on our side. Last year we saw triple digit revenue growth and added 800 new customers to our roster. Recent accolades include being named to YC's Top Companies, CRN's 10 Hottest DevOps Startups, and EMA's Top 3 Observability Platforms.

What it's like to work at Mezmo

At Mezmo, our culture is everything. We have an inclusive, collaborative, and fulfilling work environment so that our teammates can tackle some of technology's biggest challenges. We hold the prestigious Great Place to Work badge and have won the Fortune Best Small and Medium Workplace award for the last two years in a row. Join us if you:

• Want to solve hard problems.
• Want to enable Mezmo's customers, partners, and community to be highly productive and successful.
• Thrive in collaborative, cross-functional environments.
• Enjoy jumping in where needed to help the whole company succeed.
• Take your role, but not yourself, seriously. At Mezmo, we know that pride, humility, and kindness are not mutually exclusive.

Benefits

• Receive competitive compensation.
• Receive competitive benefits, including:
• 100% healthcare coverage for you and your family.
• 100% dental coverage for you and your family.
• 100% vision coverage for you and your family.
• Flexible time off. Work-life balance is valued here and we encourage you to take the opportunity to recharge.
• One company-wide mental health day off per month in addition to all nationally recognized holidays.
• $600 annual remote work expense reimbursement in addition to hardware setup provided by the company.

This is a full-time remote opportunity. Mezmo is a remote-first company that was born in the San Francisco Bay Area and now has employees in 71 cities in North America and 8 countries worldwide. Learn more about our culture and how we stay connected on our website.