Customer Success Specialist

Customer Success Specialist

The hourly range is $20.96-$25.00, paid biweekly based on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking a Customer Success Specialist to support the Rochester, NY, marketplace.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.

Summary: Promote retention and loyalty through scheduling, attending, and following up on Quarterly Business Reviews (QBR) with a view to expanding existing customers use of Managed Print Service inside their organizations.

Responsibilities:

• Coordinate, administer, and maintain renewal of assigned Maintenance & Support Of Managed Print Service portfolios. This includes but is not limited to documentation review, system accuracy/audits, setups, and terminations. Resolve discrepancies where appropriate.
• Promote retention and loyalty through scheduling, attending, and following up on Quarterly Business Reviews (QBR) to expand existing customers' use of Managed Print Services and Workflow Solutions inside their organizations. Maintain customer relationships and generate a positive Toshiba experience.
• Responsible for supporting the optimization of document output through a needs assessment.
• Document analysis and fleet output audits utilizing the most effective Data Collection Agent
• Proposal development, contracts, sales orders, implementation, and strategy

Required Qualifications:

• Associate Degree or equivalent. A minimum of three years of renewal subscription, administration, coordination, customer service/support, and database applications (user).
• Must be able to follow processes/policies and understand the impact of actions on other parts of the organization.
• Good communication skills (written and verbal)
• Ability to Work in a fast-paced environment with changing priorities
• Maintain customer relationships and generate a positive Toshiba experience.
• Must be able to follow processes/policies and understand the impact of actions on other parts of the organization.
• May have to travel periodically

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• The company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)