Customer Support

JOB TITLE
Client Services Representative
Full Time
Exempt
Atlanta, Georgia, USA

Department: Customer Service

Accountability: Reports to Customer Service Assistant Supervisor

ABOUT BEACON MANAGEMENT SERVICES

One of Georgia’s top 10 rapidly growing and dynamic company that is well respected in the management industry. We offer a great work environment with team of dedicated real estate professionals. We also enjoy what we do, treat our employees well and promote a culture that rewards excellence.

JOB DESCRIPTION
The Client Services Representative is responsible for a high volume of customer interaction and resolving a wide variety of inquiries while ensuring excellent customer service to homeowners, board members and residents of serviced communities.

REQUIRED SKILLS AND EDUCATION

• Demonstrates a positive, professional, and client-oriented attitude about the company with homeowners, board members, vendors, coworkers and the public whether contact is by mail, telephone, e-mail or in person. Constantly strives for improvements in work processes and results to better meet client's expectations.
• Answers a high volume of incoming calls from homeowners and vendors and utilizes internal systems to initiate and complete service orders and handle customer requests
• Assists multiple Portfolio Managers with administrative tasks associated with properties in their portfolio.
• Duties include assistance with correspondence and coordinating direct mailings.
• Assists Community Managers with requests for repairs and maintenance in common areas, producing and sending violation notices, annual meeting notices, and other mailings as necessary.
• Assists Community Managers in issuing pool keys and/or gate access cards for certain properties.
• Continually maintains working knowledge of all company systems, services and programs. Keeps abreast of new technologies, systems and procedures related to property management. Performs other related duties as assigned.

REQUIRED EDUCATION

Minimum 3 years of Customer Service experience in a related field preferred.

• Positive, innovative approach to problem solving. Ability to identify and resolve problems in a timely manner. Gathers and analyzes information skillfully and maintains confidentiality.
• Possesses a working knowledge of MS Office products including Word and Excel
• Strong written and verbal communications skills. Ability to understand and carry out industry specific written and verbal direction
• Present new and exciting ideas in a clear, concise, and understandable manner
• Ability to work well with others while in a remote or virtual setting
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow through
• Ability to exercise judgment and discretion- must be professional at setting priorities and coping with competing demands
• Excellent time-management and general organization skills.
• Neat, professional appearance
• High school diploma or equivalent

PREFERRED SKILLS, EDUCATION, AND EXPERIENCE

• Experience in managing and or selling real estate
• Strong customer service skills
• Ability to problem solve
• Ability to work autonomously with little supervision
• Ability to work well within a team when necessary

EEO STATEMENT
Beacon Management Services is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

www.beaconmanagementservices.com