Customer Support Administrative Assistant

B. Braun Medical, Inc.

Customer Support Administrative Assistant

US-PA-Allentown

Job ID: 2023-22843
Type: Hybrid Full Time
# of Openings: 1
Category: Admin - Clerical
Corp at Allentown Auxiliary

Overview

With a nationwide sales team and several manufacturing locations, B. Braun Medical has become a leading full-line supplier of healthcare products and services in the U.S. The company is committed to delivering innovative products and services with unmatched quality, superior technology, and cost-effectiveness, while maintaining environmental responsibility. Through its "Sharing Expertise®" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. B. Braun employs over 4,500 people in the USA. B. Braun Medical Inc. began its operations in the USA in 1957. Initially, the company manufactured and sold disposable plastic syringes. During the 1980s and early 1990s, the company undertook several expansions and enlarged its product line of disposable medical devices. With the acquisition of McGaw, Inc. in 1997, including Central Admixture Pharmacy Services, Inc. (CAPS®), B. Braun dramatically broadened its product lines and services to U.S. customers.

U.S. Facilities and Operations:

Supporting product sales are a network of nationwide marketing and manufacturing locations. Bethlehem, Pennsylvania, is home to the U.S. Corporate Headquarters along with the marketing offices of the Hospital, Outpatient Markets (OPM), Renal Therapies, Vascular Interventional, International, and OEM Divisions. Central Admixture Pharmacy Services, Inc.(CAPS®) is also managed from this location. The nearby Allentown, Pennsylvania, facility manufactures Needle-free products, IV Safety Catheters, Anesthesia Systems, Introducers, Pharmacy Admixture products. Vascular products including Right Heart Catheters and Interventional Accessories are also manufactured in Allentown. The Irvine, California facility produces IV Solutions, Basic and Specialty Nutrition, Drug Delivery, and BTC products. Infusion Pump Systems are manufactured in Carrollton, Texas and IV administration and IV and Irrigation sets are produced in the Dominican Republic.

Responsibilities

Position Summary:

This position is under the general supervision of the Customer Support Director. Oversees the administrative duties of Customer Support.

Responsibilities: Essential Duties

• Oversees administrative assistant duties for Customer Support such as distributing faxes to CSR’s and distributing mail.
• Manages reporting of Key Performance Indicators for department PRIDE program.
• Updates various department organizational charts on a monthly basis and distributes to appropriate staff members.
• Assists in developing and communicating administrative practices and procedures to staff.
• Creates and reports department statistics for call volume, abandon rate and time off of the phones.
• Drafts, types, proofreads and edits correspondences, memos, and other forms of internal and external communications.
• Assists Customer Support with orders, allocations, and other duties as needed.
• Assists Customer File Maintenance with their workflow as needed.

Expertise: Knowledge & Skills

• Electronic filing techniques
• Keyboarding
• Office procedures and practices
• Departmental and company policies and administrative procedures
• Business correspondence writing methods
• English grammar, spelling, punctuation and usage
• Expert level use of Word, Excel and PowerPoint
• Type at or above a net rate of 60 words per minute using a computer keyboard
• Accurately transcribe minutes from meetings
• Operate standard office equipment including calculator and telecommunications devices.
• Assign, train, and supervise the work of temporary support personnel
• Communicate and work cooperatively with staff, management, departmental representatives, vendors, contractors and the general public
• Independently plan and complete work assignments within established deadlines
• Research, draft, and compile records, reports, and communications
• Schedule meetings and conferences
• Organize and maintain filing systems
• Maintain the confidentiality of private company information.

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Target Based Range

$43,270 - $51,930

Qualifications

Expertise: Qualifications - Experience/Training/Education/Etc

Required:

• 5 or more years of related experience is required—Office, customer service, administrative assistant experience
• HS Diploma or equivalent
• Specialized coursework or training in the use of Microsoft programs, including Word, Excel and PowerPoint

Desired:

• SAP knowledge preferred
• Experience with Sales Force.com preferred
• College degree—Preferred

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com Equal Opportunity Employer Minorities /Women/ Veterans/Disabled

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Additional Information

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

What We Offer

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Notices

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All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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