Customer Support Analyst I (Remote)

$45,000 - $60,000 + VIP Bonus

$45000 - $60000 / year

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Description

The Customer Support Analyst will provide front-line primary technical and business process support to end users on application issues. They will be responsible for responding to, documenting and resolving customer care tickets in a timely manner. The Customer Support Analyst must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations. Or when appropriate, escalate or route them to appropriate Development Team members.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

Knowledge, Skills and Abilities:

Qualifications:

• 2+ year of experience in application support
• Bachelor’s degree strongly preferred
• Provide application support in resolving and troubleshooting problems.
• Review customer requests and ensure that all necessary information is obtained
• Exceptional interpersonal and customer support experience required.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills
• Proficiency in troubleshooting computer software, networks and operating systems.
• Knowledge and/or experience with database platforms a plus.
• Proficient with Microsoft Office Products.
• Experience with T-SQL and SQL Server a plus
• Experience in the insurance industry a plus

Additional Requirements and Details:

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

• Win Together: We work together as one team, showing empathy and respect along the way.

• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

• Say It, Do It: We honor every one of our commitments because integrity is important to us.

• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

• We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.