Customer Support Expert - Sony Camera/Video

Passionate about photography? Great with customers?

Come join us at and take your skills to the next level!

We are seeking a service-focused Customer Support Expert to support our Global 500 client, SONY(r), and their PRO Support Division that spans a variety of users of innovative lenses, cameras, professional videography equipment, camcorders, and digital imaging technology. The Camera & Video Customer Support Expert will provide a variety of services for our Sony customers and user accounts by offering subject matter knowledge in the areas of inquiries, equipment maintenance/servicing, repair status and costs, processing approvals, no fault troubleshooting, accessory requests, etc.

This role will be on-site at a Sony authorized repair facility and will collaborate closely with the repair group to provide quick access to product engineering teams for timely and accurate communication for our customers.

SCHEDULE & LOCATION:

• 40 hours per week
• Monday - Friday 9:30am - 6:00pm
• Precision Camera Repair at 7 Anngina Drive in Enfield - A Sony authorized repair & service depot

WHAT'S IN IT FOR YOU?

• Represent a global leader in quality digital imaging technology
• $18.00 to $21.00 hourly pay range
• Medical, Dental, Vision, Life, and Prescription Insurance Plans
• 401(k) Option with Employer Match
• Paid Time Off
• Paid Holidays

DUTIES:

• Serves as a liaison between the customer and various departments
• Resolve customer requests, questions, and complaints in a timely manner
• Handle new account inquiries and forward to the appropriate department(s)
• Maintain records, prepare reports and perform assignments and related clerical duties
• Share ideas and suggestions to improve the Customer Service department
• Utilize the CRM and Process Management information systems to analyze situations
• Follow the company's scripting and training documentation to handle inquiries and troubleshooting
• Attend training provided by client to enhance knowledge base and repair processes
• Continually learn company's processes and procedures

QUALIFICATIONS:

• High school diploma or general education degree
• Photography, Videography, Digital Imaging, and/or Technical Photographic Equipment knowledge
• Multi-task oriented with excellent communication and problem-solving abilities
• Excellent written and verbal communication
• Excellent customer service skills inclusive of handling situations in a professional manner
• Strong attention to detail
• Demonstrate basic proficiency in MS Office suite
• Ability to work overtime hours only as needed/requested
• Knowledge of Salesforce and SAP preferred

PHYSICAL REQUIREMENTS:

• Must be able to use a computer, phone, and other standard office equipment
• Must be mobile and able to sit and/or stand for four (4) hours or more
• Must be able to lift 30 lbs.

Equal Opportunity Employer