Customer Support Planner
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Urbandale
Function: Customer & Product Support
Title: Customer Support Planner - 99411
Onsite/Remote:Onsite Position
Your Responsibilities
As a Customer Support Planner for Intelligent Solutions Group located in Urbandale, IA, you will:
Serve as a lead for Customer Support Planning on the Agile Customer Teams- Ensure that worldwide customer and dealer requirements are driven into products/product lines and include serviceability, maintainability, and diagnostics needs
- Utilize customer support planning tools to track and communicate EPDP and Agile project deliverables, making both strategic and tactical decisions for products
- Develops, designs and leads the execution of the project plan.
- Monitors ongoing project/program status and maintains communications with business unit leadership and affected stakeholders.
- Develop a prioritized list of product line improvements by collecting, analyzing, and validating global data
VISA Sponsorship is NOT Available for this position
What Skills You Need
Knowledge of the enterprise customer support delivery processes- Experience working on multiple projects and strong follow-through skills
- Experience using analytical and problem-solving skills
- Knowledge of precision farming products, competitors, and marketplace
- Experience in developing, managing, and communicating information in a clear and organized manner
- Experience working on a cross-functional team
What Makes You Stand Out
Experience in roles that demonstrate excellent interpersonal skills and ability to resolve issues- Ability to lead leadership-level meetings and negotiations with internal and external stakeholders/participants
- Experience working with dealers
- Experience working in the precision farming industry
- Experience in Customer support with interaction regarding products, parts, and services
Education
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor's degree in Agriculture, Business or equivalent discipline.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Benefit Pension)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
By
John Deere
We work every day to uphold our founder's core values. Integrity, quality, commitment, and innovation are more than ideals we work toward. They are values we live and breathe – values found in every product, service, and opportunity we offer.
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