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Job Title: Customer Service Representative (Sterling Identity)
About the role:
Customer Support Representative (Sterling Identity)-2
We have great people here and are looking for more. Come join us - you will love it!
Job Title: Customer Service Representative (Sterling Identity)
Department: Field Support (Working From Home)
Hours: 9a-6p EST M-F or Tu-Sat
Position Type: Full-Time
Location: US Remote
About the role:
Sterling Identity Support Representatives assist customers and partners by answering product questions and providing technical support around fingerprinting kiosks.
This is what you'll do:
- Identify and assess customers' needs to achieve satisfaction
- Manage large amounts of incoming calls
- Comfortable navigating various programs and screens during customer interactions, troubleshooting, and actively listening
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Compile reports on overall customer satisfaction
This job is for you if:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Able to navigate various computer systems while trouble shooting
- Excellent communication skills
- 0-3 years of experience in the field or related area
- Requires a high school diploma or equivalent
This is what we're looking for:
- Customer Service Skills
- Technical Savvy Skills
- Critical thinking
- Ability to ask clarifying questions comfortably
- People Oriented
- Analysis
- Problem Solving
- Trouble Shooting
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
The pay range for this position is $17.50 to $18.50 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
By
Sterling
Sterling provides the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.
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DATE POSTED
July 23, 2023
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