Customer Success Partner I

We have great people here and are looking for more. Come join us - you will love it!

Job Title: Client Success Partner

Department: Sterling Volunteers

Position Type: Full-Time, Exempt

Location: Work From Anywhere in the U.S.

About The Role:

As a successful Client Success Partner at Sterling, you would be responsible for managing the day to day screening program for your book of business. As a strategic adviser to your accounts, you have the opportunity to expand the Sterling footprint with your customers and work diligently to develop and enhance resilient client relationships. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and on-boarding experience for employers worldwide, and we'd be honored if you'd join us.

This Is What You'll Do:

Relationship Cultivation and Strategic Management

Maintain full ownership of a book of business up to 15 client accounts
Act as adviser to your client base by being the "go to" person for strategic account needs
Become an industry expert on your assigned vertical to better understand each client's organizational dynamics
Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability

Metrics, Reporting and Client Strategy

Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
Monitor and analyze development and strategic progression for all client accounts

Consultative Selling to Existing Business

Create account plans as a road map to grow customer revenue and deliver world class client satisfaction

Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
Negotiation of long-term contracts with customers
Propose additional products and services to expand footprint within existing accounts
Demonstrated ability for strong stakeholder management: internally and externally

This Is What We're Looking For:

Proven success in account management, success, sales, and/or project management experience with at least 3+ years of experience

Experience managing enterprise level customers of at least half-million dollar annual revenue and the ability to show evidence of this
Experience relative to background screening and/or compliance is a huge plus

Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
Must have experience leading face-to-face client presentations with and without middle to executive level management
Superior program management, negotiation skills and the ability to get into the weeds on process improvements

Highly proficient in Excel for analysis/reporting and PowerPoint for exceptional presentations
Bachelor's degree strongly preferred
No current travel is required, but when resumed, up to 25%

The pay range for this position is $55,000 to $80,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in a generous Client Success bonus plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

By Sterling

Sterling provides the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.

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INDUSTRY

Internet & Web Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in New York, NY

DATE POSTED

July 23, 2023