Customer Support Specialist (Overnight Support)

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Are you passionate about solving problems, learning something new everyday, connecting with and helping customers? If so, we’d love to hear from you! We’re looking for a curious, solution-oriented, empathetic individual to join our Support Team. Our team supports a variety of clients across time zones, and this role will require a seasoned support professional to be the key support contact for our clients. We are looking for someone that has advanced customer support and problem solving skills, and can autonomously resolve customer issues in a timely manner for clients based in Europe and APAC.

Reporting to the Manager of Support, our Support Specialists take ownership for troubleshooting and resolving reported issues in a timely fashion, providing best in class customer service creating a customer for life. Our customers always know we have their back!

This exciting role will support our globally based customers, and help Loopio further expand our offered support hours. To do this, this role’s shift will cover 9pm - 5am EST Sunday - Thursday.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds to consider us as a future employer. Please contact Yeniffer, Senior Manager of Talent Experience (work@loopio.com) should you require accommodations at any point during our virtual interview process.