Job details

Customer Support Specialist

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. Headquartered in Nashville and New York City, we will have 25 dental studios by the end of 2023 and more to come.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients. Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role is hybrid (partially working from home).

About the Role

Manage & carefully respond to inbound patient communications, by phone, text, & email
Consistently deliver high-quality patient experience, keeping our Tend values at heart
Communicate outbound to patients, in alignment with brand philosophy
Schedule patients, using technology platforms
Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding
Maintain confidential information, treating each patient interaction with compassion and sensitivity
Boost patient lead conversion & recommend additional products & services during patient interactions

About YOU

At least 1 year of customer / patient experience
Proven success in patient /sales conversion & engagement
Experience with various technology platforms used in support of customer / patient care
Understanding administrative processes for the patient experience team
Positive and proactive can-do attitude
Bilingual with English and Spanish language fluency is a plus

#hub2022

The Tend difference:

Tend is a place where dentistry is transformed into the empowering, human, and joyful experience it should be—for your patients, and for you.

We’re patient-obsessed:

The highest standard of care - Our providers always adhere to ADA guidelines

Outcomes over quotas - We respect provider autonomy and put patient needs first

Beautiful dental studios - Our award-winning spaces are designed to soothe and delight patients

An infusion of hospitality - We want your patients to look forward to seeing you

We’re provider-obsessed:

Warm, collaborative culture - We’re an inclusive, curious team that’s driven by excellence

Career development - We provide in-person mentorship and free, world-class courses

High-tech environment - Our dental studios are equipped with cutting-edge clinical technology

Top-notch compensation package - We offer best-in-class base pay and comprehensive benefits

Tend is an Equal Opportunity Employer:

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Tend Glassdoor Company Review

3.4