Customer Support Specialist

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity:

Reporting to the Customer Support Team Lead, the Customer Support Specialist responds to general inquiries from Students and Recruitment partners about application process and status. Inquiries may come through channels such as live chat, whatsapp, phones and email. They will use ApplyBoard software and documentation to answer all questions in a timely manner.

Secondary tasks include sorting and delegating emails and work assignments to the proper department for handling, and writing knowledge base articles to help resolve future general inquiries more efficiently.

A+ Customer service, communication and writing skills are primary strengths required for the Customer Support Specialist position. Candidates must possess strong critical thinking skills to interpret client questions and respond appropriately. Knowledge of the student application journey will be developed through training and work experience

What you’ll be doing every day:

What you bring to the table:

Life at ApplyBoard:

By joining our team, you have the opportunity to:

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.