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Customer Experience Document Specialist

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity:
We are looking for an experienced and creative Academic Application Coordinator to join our growing Customer Experience Team and take our company and platform to the next level!

What you'll be doing everyday:

Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
Empathetically communicate application outcomes to our students, whether positive or negative
Assist applicants with program inquiries and requirements
Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
Ensure application processes are regularly updated to ensure the precision of process detail

What you bring to the table:

1-3 years customer service experience
Associates or Bachelor's degree an asset
Flexibility to work on a North American (Eastern Standard Time) schedule on occasion
Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
Strong analytical abilities, detail-oriented and high level of accuracy
Working knowledge of Google spreadsheets, Microsoft Word and Gmail
Adept researching and problem-solving capabilities
Someone who thrives in a collaborative, teamwork environment
Aptitude for prioritizing tasks with attention to detail to ensure information accuracy
Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
An ability to work cross-functionally to ensure application processing consistency and efficiency
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
Excellent interpersonal skills and verbal and written communication skills in English
Professional references available for review

Life at ApplyBoard:

By joining our team, you have the opportunity to:

Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities
Want to learn more about ApplyBoard, read our
Life at ApplyBoard Blog
, and be sure to follow us on our
LinkedIn page
.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.

ApplyBoard Glassdoor Company Review

3.6

ApplyBoard DE&I Review

4.3

CEO of ApplyBoard

Martin Basiri

Approve of CEO

By ApplyBoard

Our mission is to empower people around the work to access the best Education. Education is a Right, not a Privilege At ApplyBoard, we are passionate about making a difference. At the heart of everything we do, we put our students first. We be...

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Health Savings Account (HSA)

Vision Insurance

Paid Holidays

INDUSTRY

Computer Hardware Development

TEAM SIZE