Customer Svc Rep - OEM

Org Marketing Statement

Here's what we offer!

• Competitive wages
• Annual Incentive Bonus program paid out quarterly
• 401k and Retirement Plan
• Health Benefits
• Advancement opportunities and Professional developmennt
• Social Activities, High Performance Teams, Lean Manufacturing and so much more!

We offer a clean, safety first culture with a positive working environment.

Position Summary

POSITION SUMMARY:

Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with customers both external and internal.

Responsibilities

CORE DUTIES AND RESPONSIBILITIES:

• 
  Receives and processes new orders, revises due dates, and release for shipment.
• Evaluates customer performance requirements and provide mutually acceptable solutions to customer problems that impact cost or schedule
• Supports EMOE Account Managers with internal duties as required.
• Responds to customer inquiries regarding billing and shipping errors, backorders, and other service-related concerns.
• Advises management of any breakdown in communication, loss of sales, contact, or service, and assures that corrective action is taken.
• Responds on a timely basis to customer phone inquiries regarding products, pricing, backorders, competitive programs, credit, and freight.
• Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service.
• May complete special paperwork required for customers order processing and create/maintains files for special accounts.
• Demonstrates professional phone communications and interpersonal skills.
• Maintains successful, long-term business relationships and contacts with customer procurement employees.
• Is responsible for quality and safety of own work and compliance of all company procedures and policies.

Qualifications

EDUCATION, TRAINING, AND EXPERIENCE:

• Excellent verbal and interpersonal communication skills
• High School Degree required, but 2-year business degree preferred or related discipline
• Minimum 3- 5 years' experience in customer service or a related field
• Intermediate computer skills, or ability to quickly advance to this level of expertise

SPECIAL EQUIPMENT OR OTHER REQUIREMENTS:

• Must be proficient with personal computers, fax machines, copy machines and applicable system software.
• Excellent communications and listening skills, and professional phone skills (PBX experience helpful).

Conditions of Employment

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.