Customer Technology Specialist - job 1 of 2

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Technology Solutions Group is seeking interest for a Customer Technology Specialist.

Responsibilities of this position will include:

• Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
• Ensure the timely receipt and processing of all customer data and downstream application updates.
• Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
• Complete and maintain documentation of system procedures.
• Provide training to Customer Contact Center and Process Team on program rules and application functionality.
• Communicate with the Customer Technology Manager (Business Analyst) and technical team on program status, issues and changes.
• Monitor and respond to client inquiries and escalations related to projects.
• Troubleshoot production data or site functionality issues.
• Use SQL frequently to run ad-hoc reporting requests and research client questions and processing issues.

Ideal candidates will possess the following requirements:

• BA/BS or 2-year technical degree preferred; or equivalent experience.
• Understanding of software development process.
• Analytical and problem solving skills.
• Experience with SQL and MS office tools.
• Process oriented, with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to changing priorities and assignments.