Customer Technology Specialist - job 2 of 2

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Are you motivated to set and achieve goals and willing to take initiative within the workplace? Do you enjoy handling the day-to-day technical operations and understanding "the why" of how they work? Are you the kind of person who loves to dig in to complex data to troubleshoot and resolve problems? Do you feel inspired to make ongoing operations easier and more efficient?

We are currently seeking candidates that have worked in an operational and project setting as a Project Coordinator. The Customer Technology Specialist needs to encompass a traditional coordinator skill set, which includes communication, problem-solving, critical thinking, facilitation, data analysis, and time management. In this fast-paced environment you need to be quick on your feet working with ever changing priorities and responsibilities. A solid aptitude for learning new technology and software is essential for success in this position, as is a working knowledge with Microsoft tools and SQL.

As a Customer Technology Specialist:

• Fulfill customer expectations and support relationship building.
• Become a subject matter expert on assigned customer's data, as well as our common processes and methodologies.
• Manage data files, including file transfers and data processing.
• Perform quality control of program data, reporting and websites.
• Implement and document standard operational procedures for ongoing programs.
• Provide improvement recommendations on business processes.
• Use SQL and Excel daily to complete ad-hoc reporting requests and research client questions and processing issues.
• Communicate program status, issues and changes to appropriate internal teams.
• Manage multiple initiatives simultaneously.
• Adhere to project timelines.
• Train and/or mentor other team members, peers, and customers.

Preferred technical capabilities:

• Beginner to intermediate SQL skills
• Intermediate Excel skills
• Content Management and HTML software experience

Skills & Abilities:

• Excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group, including customer contacts, executives, managers, and subject matter experts.
• Ability to use query tools and understand relational database structures.
• Analytical and problem-solving skills.
• Organization and time management skills.

Education/Experience Required:

• BA/BS or 2-year technical degree preferred; or equivalent experience.