Customer Success Associate (CAM) - Boston

The Team:

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The Opportunity:

Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Check out some of our customer stories here. Our Customer Account Managers focus on the long term strategic relationship with our customers. Through regular conversations, we build lasting and trusted partnerships to ensure they realize the value of our solutions.

You Will:

• Partner with the sales team to ensure a smooth transition and on-boarding experience
• Run the full sales cycle for any opportunity for existing customers
• Proactively build relationships with customers to achieve loyalty 
• Identify growth opportunities and bring them to close
• Troubleshoot on issues and Billing FAQs to ensure a positive customer experience
• Pivot to different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

You Are:

• Customer-minded, always trying to provide the most value possible
• A strong communicator with excellent attention to detail
• 1-2 years experience in a customer account facing role and desire to grow a career in Customer Success
• Passionate about building long term and lasting relationships
• Excited by working in an ever-evolving and fluid solution focused environment
• Driven by the ability to make a visible impact with your work
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

Why You Should Apply:

• Continuous career development and pathing opportunities
• Sales training in MEDDIC and Command of the Message
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits
• Friendly and inclusive workplace culture

About Datadog:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.