Community Relations Manager

Company: Oak Street Health  

Title: Community Relationship Manager

Location: Varies

Role Description

Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRM. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.

The CRM is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH. Additionally, the CRM is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population. 

Check out this pamphlet for a sneak peek into the life of an Oak Street CRM!

Core Responsibilities

Community Outreach/Engagement

• Researching and understanding the landscape of influencers and community partners in your respective market.

• Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.

• Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults

• Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth

• Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)

Account Management

• Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.

• Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives

• Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include

  • Reviewing weekly KPIs (new leads generated or new patients added)

  • Updates on current status of initiatives

  • Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc)

• Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth

Event Planning

• Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community

• Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation. 

• Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives

Sales

• Generating field account engagement by proactively working with local leaders on community outreach opportunities

• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

• Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline

• Other duties as assigned

What are we looking for?

We're looking for motivated people with:

• Previous experience in account or community engagement

• Comfort with cold calling and prospecting in a business to business environment

• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added

• Unique ability to adapt and overcome external relationship issues for positive outcomes

• Ability to manage multiple projects & accounts simultaneously

• Ability to work proactively to generate new growth opportunities for our Outreach Teams

• Public speaking combined with strong written and verbal skills

• Bachelor's degree or equivalent work experience required

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health