Medicare Sales Specialist (Remote - Telesales)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Overview:Aetna, CVS Health is looking for top sales talent! We have an exciting opportunity available for highly motivated individuals as Medicare Sales Specialist. The position will be a part of a specialized team who will focus on educating existing Medicare members on available plan offerings to help meet their specific healthcare needs. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment.Job Responsibilities:• Work defined campaigns that are designed to assist Aetna Medicare members holistically find the appropriate Aetna Medicare coverage option.• Conduct compliant presentations throughout the sales process.• Acquire new members on available Medicare products via inbound and outbound campaigns.• Ability to learn and adapt to new approaches, utilizing defined trainings, processes, and scripting.• Assesses customer needs by utilizing questions while demonstrating superior listening skills during all sales presentations.• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.• Cross selling applicable products to existing members.• Maintaining high compliance commitment and standards with a robust knowledge with respect to CMS and states regulations.• Ability to multitask, and effective use of computer while interacting with prospects and members via phone.• Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills and compliance.• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)• Other duties as assigned.Accountabilities:• Meeting sales goals, conversion rates and other acquisition metrics as outlined in the annual performance plan.• Maintain high standards of professionalism and compliance at all times.• Ensure new member acquisition is meeting organizational thresholds in relation to retention, cancellations, and rapid disenrollment's.• Adherence to call center quality audit programs.• Highest levels of member satisfaction as measured by various member surveys and member retention rates.• Expert level understanding of products, services, and processes offered by the company.• Expert level of MAPD/DSNP product offeringsAbility to pass, on an annual basis:• American Health Insurance Plans (AHIP)• Continued Education (CE’s)• Product Certification• Required Security and Compliance• Client/Carrier Certifications• Any required CMS CertificationsRequired Qualifications:• 1 to 2 years demonstrated sales experience• Active Health insurance license or must obtain within 30 days of hire date or within two attempts.• Ability to obtain release, if contracted with another firm/carrier (if applicable)• Active use of computer for carrying out daily job activities• Ability to multi-task while talking on the phone• Excellent communication and listening skills• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)• Adaptable to fast-paced, high pressure, achievement-oriented environment• Proficient computer skills and knowledge of Microsoft Office• Must work Central Time hoursPreferred Qualifications• 1 to 2 years Medicare sales experience• Medicare call center experienceEducation:High School Diploma or GEDPay RangeThe typical pay range for this role is:$15.00 - $24.23This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 08/27/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.