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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryRetail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.Essential Functions:• Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues• Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures• Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager• Supporting opening and closing store activities, when needed• Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools• Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development• Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health• * Required Qualifications• At least 16 years of agePhysical Requirements:• Remaining upright on the feet, particularly for sustained periods of time• Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting• Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/detailsPreferred Qualifications• Previous experience in a retail or customer service settingEducationHigh School diploma or equivalent preferred but not required.Pay RangeThe typical pay range for this role is:$16.98 - $16.98This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/19/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What You Should Know About Store Associate, CVS Health

At CVS Health, we are all about bringing our heart to every moment of your health, and as a Store Associate in Rolling Hills Estates, CA, you can be a vital part of that mission. We believe every interaction counts, which is why our Retail Store Associates are pivotal in delivering exceptional customer service and making a significant impact on the lives of our customers. Whether you are greeting customers with a warm smile or helping them find exactly what they need, your compassionate approach will resonate with everyone who walks through our doors. Your responsibilities will include performing cashier duties with accuracy, restocking shelves, and assisting in key store operations like inventory management. You’ll have the chance to work alongside pharmacy personnel too, should you choose, allowing you to develop and grow within the company. We're confident that with your unique talents and expertise, you can contribute to reshaping health care in our communities. Working at CVS Health isn’t just about a job; it’s about joining a dedicated team committed to making health care personal, convenient, and affordable for everyone. Join us in this exciting journey where you can empower your community and develop yourself along the way. Let’s make a difference together, one customer at a time!

Frequently Asked Questions (FAQs) for Store Associate Role at CVS Health
What are the job responsibilities for a Store Associate at CVS Health?

As a Store Associate at CVS Health, your key responsibilities include providing exceptional customer service, managing cashier duties, restocking shelves, and assisting in inventory management. You'll also support other departments like pharmacy and beauty, and help maintain the sales floor while ensuring a friendly shopping experience for every customer.

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What qualifications do I need to become a Store Associate at CVS Health?

To become a Store Associate at CVS Health, you should be at least 16 years old. While previous experience in retail or customer service is preferred, it is not essential. A high school diploma or equivalent is also preferred, but not required. Your passion for customer service and teamwork is what really matters!

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What is the pay range for a Store Associate at CVS Health in Rolling Hills Estates, CA?

The typical pay range for a Store Associate at CVS Health in Rolling Hills Estates, CA is approximately $16.98 per hour. Keep in mind that actual pay may vary based on factors like experience, education, and geography, among others.

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What benefits are offered to Store Associates at CVS Health?

CVS Health offers a comprehensive benefits package for Store Associates, which includes medical, dental, and vision benefits, a 401(k) retirement plan, employee stock purchase options, and fully-paid life insurance. You'll also enjoy paid time off, various well-being programs, and many resources for personal development.

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How does CVS Health support career development for Store Associates?

CVS Health offers numerous opportunities for career advancement for Store Associates. You can work with pharmacy personnel, engage in free development courses, and access education assistance programs that help you acquire new skills and advance in your career within the company.

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What kind of work environment can I expect as a Store Associate at CVS Health?

As a Store Associate at CVS Health, you can expect a friendly and team-oriented work environment. The focus on compassionate service means you'll be working alongside colleagues who are also dedicated to making a positive impact in the community. It's an inclusive environment where each team member is valued and empowered.

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When does the application window for the Store Associate position at CVS Health close?

The application window for the Store Associate position at CVS Health in Rolling Hills Estates, CA is expected to close on December 19, 2024. It’s essential to submit your application before this date to be considered for this exciting opportunity.

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Common Interview Questions for Store Associate
How would you handle a difficult customer as a Store Associate at CVS Health?

In responding to a difficult customer, it's crucial to remain calm and empathetic. Listen actively to their concerns, validate their feelings, and work to resolve the issue effectively. Show that you care about their experience and that you're dedicated to finding a solution, in line with CVS Health’s commitment to exceptional service.

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What does great customer service mean to you as a Store Associate?

To me, great customer service means being attentive, friendly, and responsive to customer needs. It involves providing a welcoming environment and ensuring that each customer feels valued and cared for. At CVS Health, this aligns with our mission to make health care personal and accessible.

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Can you describe your experience with cash handling and point-of-sale systems?

In previous roles, I have handled cash, checks, and credit card transactions accurately while following company policies. My experience with point-of-sale systems allows me to efficiently complete transactions, maintain security, and ensure customer satisfaction, which is essential for the Store Associate role at CVS Health.

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How do you prioritize tasks during a busy shift as a Store Associate?

During a busy shift, I prioritize tasks by initially focusing on customer interactions and urgent requests. I make sure to communicate with my team to delegate tasks effectively, ensuring that the store operates smoothly while maintaining a high level of customer service, which is a key value at CVS Health.

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Describe a time when you went above and beyond for a customer.

I recall an instance where a customer couldn’t find a product. I took the time to check our inventory, and when it was out of stock, I offered to order it for them. Following up with them when it arrived showed that I genuinely cared, embodying the CVS Health principle of personalizing care.

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Why do you want to work as a Store Associate at CVS Health?

I am eager to work as a Store Associate at CVS Health because I resonate with the company's mission to make health care more personal and accessible. I appreciate the emphasis on community care and would relish the chance to contribute to an organization that values compassion and customer service as much as I do.

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What do you know about CVS Health and its core values?

CVS Health is dedicated to transforming health care by prioritizing the needs of customers and communities. Its core values include innovation, care, integrity, and making a difference in every interaction. I admire CVS Health's holistic approach to health care, focusing on overall well-being within communities.

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How would you contribute to a positive team environment as a Store Associate?

I would contribute by maintaining open communication with my team, showing appreciation for everyone's efforts, and sharing a positive attitude. Encouraging collaboration and supporting one another can greatly enhance morale and customer service, aligning perfectly with CVS Health’s supportive culture.

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What steps would you take if you noticed a safety hazard in the store?

If I noticed a safety hazard, I would promptly report it to my supervisor and take necessary precautions to ensure customer and employee safety. I would also communicate with others to remain vigilant. Reporting and addressing hazards aligns with CVS Health's commitment to a safe shopping environment for everyone.

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How do you stay organized during your shift as a Store Associate?

I stay organized by maintaining a prioritized to-do list and systematically checking off tasks as I complete them. Using time management techniques ensures I can efficiently handle responsibilities and focus on providing exemplary customer service, aligning with the goals of CVS Health.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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Full-time, on-site
DATE POSTED
November 29, 2024

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