Sr. Revenue Operations Manager

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com 

Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/ 

As the Sr. Revenue Operations Manager, you will play a critical role in driving the company's revenue growth and operational efficiency. You will be responsible for optimizing all aspects of the revenue operations function, including sales, marketing, customer success, and product. You will work closely with senior leadership to develop and execute strategies that drive revenue growth, improve customer satisfaction, and enhance operational effectiveness. If you're a strategic thinker with a passion for data analysis, driving revenue growth and operational excellence, we'd love to hear from you.

• Develop and implement strategic plans to drive revenue growth across all business segments
• Collaborate with sales, marketing, customer success, and product teams to understand business requirements into data analysis solutions, optimize processes and drive cross-functional alignment
• Analyze sales and marketing data to identify trends and opportunities for improvement and support decision-making
• Drive operational efficiency by implementing best practices and process improvements
• Provide leadership and guidance to the revenue operations team, fostering a culture of collaboration, accountability, and continuous improvement
• Ensure compliance with company policies and industry regulations
• Develop and maintain strong relationships with key stakeholders, both internally and externally
• Collect, clean, and analyze data from multiple sources to generate insights and make recommendations
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and metrics
• Stay current with industry trends and best practices in data analysis and visualization

• Bachelor's degree in business, marketing, mathematics, or a related field
• 7+ years of experience in revenue operations, sales operations, marketing operations, or a related field
• Experience driving revenue growth and operational efficiency in a B2B software company
• Experience presenting strategic information to Executive Leadership and Board is a plus
• Deep Knowledge of Salesforce.com
• Marketing Operations Experience, notably transitioning from HubSpot to Marketo and integrating with Salesforce
• Experience with Account Based Marketing tools (aka 6sense) is a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience working with private equity firms or in a private equity-backed company is a plus
• Experience with acquisition integration is a plus
• Proficiency in SQL and experience with data visualization tools such as Domo a plus
• Ability to work effectively in a fast-paced, dynamic environment.

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now. 

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid