Call Center Manager

The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management. We have an aggressive growth plan, and we cannot do it without the right individuals to drive the company!

If you are…

• A relationship builder – we need a direct communicator who can build positive influence with team members and bring high-spirited energy into the workplace. Upholding the highest customer service standards, while also being able to build rapport and urgency is essential for this position – outstanding communication and interpersonal skills are a must!
• Result-driven– we need a confident self-starter who is determined to attain goals and motivate others around them to reach their full potential. We are looking for an individual who is determined to go above and beyond expectations to get the results needed to drive the growth of the company.
• Detail-oriented – we need someone comfortable with collecting and analyzing call center statistics to implement directives/audit processes. Excellent organizational and problem-solving abilities are essential to enhance processes and establish leadership within our organization.

… then apply today to join the DaBella family!

Compensation: $85,000-$100,000 annually

DaBella is one of the fastest-growing home improvement companies in the United States. We have a total of 45 offices spread out through 17 different states, and we are striving to transform home improvement services across the country! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people, and developing leaders, then this is a perfect position for you!

Minimum Qualifications:

• At least 2 years of call center/sales experience
• Proven experience in a leadership role, call center preferred

Specific Requirements:

• Ability to build influence with team members and drive them to get the result needed
• Knowledge of performance evaluation and production metrics
• Solid understanding of reporting and how to translate data into meaningful information, can identify trends for the guide team, etc.
• Obtain a solutions-oriented mindset to problem-solve issues as they occur throughout the department and utilize ideas to enhance processes

Key Responsibilities

• Ensure daily/monthly production targets are being met
• Effectively manage department by coaching and developing leaders
• Assist with the evaluation and training of call center employees
• Prepare monthly performance evaluations of the Supervisor team
• Work with Supervisors to implement directives and audit processes/programs

Benefits:

Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability 
• Accident protection 
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance  Programs including
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community 
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences 
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives: 

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

Learn more about DaBella at www.DaBella.us

***This is an On-Site position***