Job details

Online Reputation Specialist

DaBella is searching for an individual that specializes in de-escalating situations and has a passion for upholding brand reputation. The ideal candidate will use clever humor to communicate with our consumers across all online platforms. Our Online Reputation Specialist opening is perfect for a self-motivated, growth minded person who is looking to take complete ownership of their role and the opportunity they must represent DaBella.

Status: Full-Time

Schedule: 10am-7pm (Monday through Friday)

Total Comp: $20.00-$22.00/hour

Overview:

The Online Reputation Specialist is responsible for managing DaBella’s online reputation via key social media properties and review sites for both corporate and branch locations. The Online Reputation Specialist responds and interacts with consumers online to build and maintain a strong reputation for DaBella.

Essential Functions:

Monitors and responds to consumers through online social media properties and review sites for both corporate and branch locations. Responds to both positive and negative comments
Works with the Customer Service Team to communicate resolution across the online platforms
Monitors the company’s overall online reputation and review status to identify trends and areas of opportunity
Work cohesively with Digital Marketing and Customer Service teams to protect the brand and promote the growth.
Take ownership of customers issues via online platforms and follow problems through to resolution, including ensuring internal DaBella employees follow through on resolution
Develop online reputation procedures, policies, and standards
Keep accurate records and documentation of DaBella online presence.

Qualifications:

Social Media Account Management, Online Presence Management, or other Online Customer Service-related experienced required
Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
Excellent time management skills and ability to multitask and prioritize work, and maintain self-direction
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
A creative mind, with an ability to suggest improvements
Bilingual Spanish/English is a plus!

Benefits:

Employees and their families are eligible to enroll in:

Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:

UHC Rewards
Rally Health
One Pass Select (gym membership subscription)

Additional Perks:

VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment

Learn more about DaBella at www.DaBella.us

DaBella Glassdoor Company Review

4.1

DaBella DE&I Review

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CEO of DaBella

Donnie McMillan, Jr.

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By DaBella

DaBella delivers premium quality home improvement services with American-made products, factory-trained installers, and the industry's leading warranty programs.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Construction

TEAM SIZE