Job details

Implementation Coordinator

We are looking for an organized and disciplined Implementation Coordinator to maintain implementation schedules and ensure timely roll out of new customer locations. The Implementation Coordinator is responsible for ensuring that all new and existing customer setup/changes are implemented in a timely manner. This includes planning and scheduling LQ implementation meetings, keeping detailed meeting notes, sending meeting action items, and ensuring that all timelines are met. For this reason, it is imperative that the coordinator has impeccable analytical and communication skills.

Duties and Responsibilities: Partner with Implementation/Supply Chain

Join implementation calls to get timelines and deliverables
Work with implementation team to schedule and plan meetings and ensure that all necessary parties are invited and prepared
Take detailed meeting notes and send action items to relevant parties after each meeting
Ensure hours tracked for all implementation tasks
Work with the customer and cross-functional teams to resolve any issues and ensure timely implementation
Monitor progress and identify any potential delays or issues that may arise

Duties and Responsibilities: Partner with Field Service

Ensure that all customer setup/change requests are completed within the agreed upon timeline
Provides follow-up to FSMs on any pending customer setups that are older than 4 weeks to ensure we can close and recognize entitled revenue
Monitoring of cases assigned to Field Service and regular updates provided to team and RFSMs
Keep track of all customer setup/change requests in a centralized database
Update Paylocity, Trace, other records to reflect actuals and unify across platforms

Skills

No degree required
Strong organizational and project management skills
Excellent communication and interpersonal skills
Attention to detail and ability to prioritize tasks
Ability to work well under pressure and meet deadlines
Experience with customer service or coordination preferred
Intermediate Microsoft Excel skills
Position can be performed remotely, but is expected to keep Central or Eastern business hours

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health Glassdoor Company Review

3.5

Daniels Health DE&I Review

No rating

CEO of Daniels Health

Dan Daniels

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Implementation Coordinator, Daniels Health

Are you an organized go-getter with a knack for project coordination? At Daniels Health & Sharpsmart, we're on the lookout for an Implementation Coordinator to join our dynamic remote team. In this role, you'll be the backbone of our implementation process, ensuring that new customer locations are set up smoothly and efficiently. You'll take charge of planning and scheduling meetings, jotting down detailed notes, and making sure action items are sent out to keep everyone on track. Communication is key, and your expertise will help bridge the gap between customers and our incredible implementation team. You'll need to have a keen eye for detail as you monitor progress and tackle any potential roadblocks, all while ensuring that setup requests are completed within agreed timelines. While a degree isn't required, strong organizational skills, related experience, and intermediate Microsoft Excel skills are crucial. Working during Central or Eastern business hours, you’ll play an essential role in our healthcare service company that focuses on delivering safety systems and medical waste management solutions. Join us in making a positive impact in healthcare—your efforts will help reduce needlestick injuries and enhance infection control across a range of medical facilities. If you're ready to coordinate implementations and make a difference, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Implementation Coordinator Role at Daniels Health

What are the main responsibilities of an Implementation Coordinator at Daniels Health & Sharpsmart?

As an Implementation Coordinator at Daniels Health & Sharpsmart, your primary responsibilities will include managing implementation schedules, planning and scheduling meetings, taking detailed meeting notes, tracking implementation task hours, and ensuring timely completion of all customer setup and change requests.