Renewals Director

Job Summary

Darktrace is seeking a Renewals Director to own a portfolio of enterprise customers across the Midwest and Southeast. This position sits in the Customer organization and will report to our VP of Customer Engagement. As a Director of Renewals, you will be responsible for ensuring success in our Customer business through achieving or exceeding our customer retention targets across defined territories and customer segments. Within this role you will partner with the regional sales and Customer Success team, to ensure that our customers are seeing the full value of the software, leading to a successful renewal.

Key Duties & Responsibilities

• Collaborate across multiples teams to ensure renewal targets are met
• Forecasting and delivering against company retention targets to achieve the assigned booking targets.
• Take the lead in resolving any service delivery, support or account issues effecting the renewal
• Working with a new and growing team to drive business goals
• Support team members with the renewal process including identifying and closing upsell and new sales opportunities
• Provide leadership and support in negotiation during renewal process

Qualifications & Experience

• Minimum 5 years of enterprise technology sales, ideally focused on Renewals and/or account management
• Experience selling to mid-market and enterprise clients
• Excellent verbal communication, presentation and listening skills, and the ability to interact professionally with a broad range of staff, executives, and clients are required
• Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and motivated, and maintaining excellent follow-up, is required
• Ability to work at a fast pass, be competitive, and persuasive, while maintaining integrity and credibility
• Solid negotiation skills that allow for value-based contract negotiations at all level, with experience negotiating multi-year contracts
• Proven experience in negotiation
• Bachelor's degree or equivalent experience
• Based in Chicago, Atlanta or Miami

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)

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