Job details

Strategic Customer Success Manager

Darktrace is a global leader in cyber security AI, looking for a Strategic Customer Success Manager to drive customer satisfaction, retention, and growth through a proactive approach.

Skills

Customer success management
Project management
Business development
Strong communication
Technical understanding of enterprise technology

Responsibilities

Manage a portfolio of 10-15 Strategic customers
Identify upsell and cross-sell opportunities
Conduct business reviews with client leadership
Present Darktrace solutions to clients
Drive onboarding and implementation of technology
Analyze customer engagement levels
Manage customer escalations to resolution

Education

Bachelor's degree from an accredited university

Benefits

100% medical, dental, and vision insurance
Paid parental leave
Pet insurance
Life insurance
Commuter benefits
401(k)

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CEO of Darktrace

Poppy Gustafsson

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By Darktrace

Our mission? To free the world of cyber disruption. Darktrace's Cyber AI Loop is built on continuous feedback and a deep, interconnected understanding of each customer's enterprise, preventing, detecting and responding to threats before they cause...

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE