Data Center Customer Operations IV

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

As a Data Center Technician, you will play a vital role in ensuring the smooth and efficient operation of our organization's data centers. Your main responsibility will be to maintain and troubleshoot the data center infrastructure, including servers, storage systems, networking equipment, and other critical components. Your role will involve performing regular maintenance tasks such as hardware installation, server rack setup, cable management, and equipment upgrades.

Responsibilities

Installations

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly. Designs and leads cage / infrastructure modification projects

• Installs circuits requiring sophisticated fiber terminations

Queue Management

• Determines work priorities from the operations queue and ensures adherence to all commit times

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; and works with networking group, as needed.

• Proficiency in troubleshooting and diagnostic techniques is critical, and experience with data center management tools and monitoring systems

Cross Connects

• Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

• Maintains detailed written records of all work activity

Customer Management

• Clearly and effectively communicate with customers

• Ability to collaborate with multi-functional teams

• Supports customer satisfaction through timely and precise order execution

To excel in this role, you should have a good understanding of data center operations, including server hardware, networking technologies. A proactive mentality, attention to detail, and the ability to work effectively under pressure are needed attributes for success in this role.

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment preferred

• Bilingual is a plus but not required
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.