Senior Customer Communications Specialist

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Equinix is seeking a Senior Customer Communications Specialist to join our Global Customer Communication team. You will collaborate with creative and passionate people in an agile work environment, while helping bridge the technical and business worlds for our customers. To do this successfully, it’s essential that you can break down complex concepts into simple solutions.

As a Senior Customer Communications Specialist, you will:

• Join a team of talented, dynamic and customer-centric communications experts

• Deliver communications programs that directly affect our customers’ experiences and success

• Connect strategically across the business, including customer experience, global communications, product innovation and sales teams

• Be part of a broader team influencing and engaging with our customer communities

• Report to the Director of Customer Communications

Qualifications

• Demonstrate an ability to think strategically, critically and creatively

• Passionate about delivering customer-centric, easy-to-understand communications that drive brand loyalty, reputation and growth

• Strong writing and editing expertise with a keen eye for brand style and tone

• Ability to influence others and collaborate across different groups internally to achieve results

• Aptitude for execution, prioritizing projects and deliverables with the biggest positive impact on our customers and business

• Desire to learn about communications platforms and trends, as well as emerging opportunities that enhance the customer experience

• “Can-do” proactive mindset with a desire to learn and grow

• Team player who thrives in an agile and inclusive work environment

• Typically requires 5+ years of experience in communications or related fields

• Bachelor’s degree a plus

• Ability to work in our Frisco, TX or Toronto office 1-2 days per week

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.