Data Center Technician

Job Summary:

As a Data Center Technician, you will play a vital role in ensuring the smooth and efficient operation of our organization's data centers. Your main responsibility will be to maintain and troubleshoot the data center infrastructure, including servers, storage systems, networking equipment, and other critical components.

Responsibilities

Queue Management / Reporting

• Reviews work requests in the queue and works on moderately difficult requests by adhering to commitment times.
• Supports multi-functional teams to collaborate on customer tickets.
• Ensures any vital reporting is complete and accurate; supports ad-hoc reporting requests.
• Actively provides input and makes recommendations to processes.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.

Installations

• Handles moderately difficult rack and stack customer equipment tickets.
• Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly.
• Supports the installation of moderately difficult installs, which may include:
• overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities.
• Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed.
• Performs quality checks on both cross-connects and on-site support tickets and recommends improvements.

Cross-Connect

• Understanding of operating procedures for: installs, terminations, modifications, and testing.
• Installs and tests moderately difficult cross-connect circuits

Testing / Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
• Works with customers to troubleshoot issues

Customer Management

• Supports customer satisfaction through timely and precise order execution.

Projects

• Supports and partners with team members on projects as directed.
• Coordinates vendors for various IBX related projects.
• Performs quality assurance on new customer installation or deployments.

Training

• Completes all assigned training in a timely manner..
• May provide guidance and support to more junior team members and new hires

Qualifications

• 1+ years experience

• High School Diploma

• JDSU And Fluke experience preferred but not required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.