Overview:
Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 38,000 professionals and a combined worldwide revenue of $4.3 billion.
Many of Baker Tilly’s roles have the opportunity to work remotely. Please discuss with your talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Responsibilities:
In this role, your primary responsibilities will include:
Conversion Services
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Provide conversion services to map and convert data from client’s legacy system.
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Work with clients to verify and obtain approval that any data conversion and/or changes retain its accuracy.
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Test data converted by comparing totals running parallel utility bill runs, etc.
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Participate in project coordination.
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Monitor, prioritize, and follow-up on open data conversion issues associated with an implementation.
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Document certain aspects of the implementation, including noteworthy items to pass along to Implementation Specialist.
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Develop and maintain a working knowledge of the software applications assigned.
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Setup and configure software to match the needs of the client.
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Provide conversion services to map and convert data from client’s legacy system.
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Investigate and figure out how to mine client data from various systems and platforms.
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Ensure client objectives are met on-time and within budget.
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Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
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Ability to provide exceptional client service.
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Maintain close and active relationships with client.
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Respect the confidential and independent nature of the client relationships.
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Exhibit a sense of urgency and commitment to quality and the timely completion of duties.
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Communicate effectively with external clients.
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Provide client service at the highest level.
Technical Support
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Provide technical related on-going support and solutions to client software problems when asked for assistance from Support Specialist. This support is mainly data related issues.
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Understand and diagnose client issues effectively and efficiently.
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Maintain active communication to control expectations and ensure client satisfaction.
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Assist in client advice by providing research.
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Provide SQL, network, and installation assistance to clients.
Administrative Related Duties
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Integrate new knowledge and skills into daily work and share with colleagues.
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Participate in weekly staff meetings and bi-weekly team meetings.
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Demonstrate analytical, organization, interpersonal, project management, communication, and trouble shooting skills.
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Demonstrate commitment to continuous learning in order to stay current regarding applicable software, technology and industry related topics and issues.
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Comply with continuing education requirements; participate in professional organizations, independent study, etc.
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Prepare time budget for fiscal year.
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Prepare performance and personal development goals with assistance from performance counselor.
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Meet with performance counselor throughout the year to review performance and progress towards goals.
Qualifications:
- Associates or Bachelor’s degree in computer science, information systems, or related field preferable.
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Highly developed data manipulation skills with Microsoft SQL.
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Knowledge of other database systems is a plus.
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Basic development experience with Microsoft stack (e.g. .NET, C#, VB.NET)
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Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
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Ability to provide exceptional client service.
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Ability to communicate professionally by phone, email, and in-person.
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Heightened attention to detail, strong technical problem-solving skills.
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Experience with or knowledge of governmental accounting and/or the utility billing process is a plus.
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3+ years of previous experience required.
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Exhibit a sense of urgency and commitment to quality and the timely completion of duties.