Senior Technical Solutions Engineer, Platform

As a Senior Technical Solutions Engineer at Databricks, your primary responsibilities will include troubleshooting and resolving complex customer issues related to the Databricks platform. You'll provide best practices support for custom-built solutions developed by our customers and deliver tailored recommendations to improve performance in their specific environments. Additionally, you'll assist with integration problems, collaborate with engineering teams for issue resolution, and contribute to the creation of documentation and knowledge articles.

For the Senior Technical Solutions Engineer role at Databricks, candidates should have a minimum of 4 years of experience designing, building, and maintaining applications using Python, Java, or Scala. Proficiency in SQL databases and Linux/Unix administration is essential, along with hands-on experience in cloud platforms like AWS, Azure, or GCP. Excellent communication skills in English are also required to cater to our diverse customer base.

Technical skills emphasized for the Senior Technical Solutions Engineer position at Databricks include expert knowledge of Python, solid experience with SQL databases, and administration skills in Linux/Unix. Hands-on experience with cloud services such as AWS, Azure, or GCP, along with a background in distributed big data computing, are crucial for successfully addressing customer needs.

The work environment for a Senior Technical Solutions Engineer at Databricks is hybrid, allowing for a mix of remote work and in-office collaboration in Heredia, Costa Rica. This flexibility fosters a dynamic culture where innovation thrives and employees can engage with their teams openly, while still enjoying a comfortable work-life balance.

Databricks is committed to the professional development of its employees, offering numerous opportunities for continuous learning and training in advanced technical skills, particularly in the areas of AWS, Azure, and Databricks platform expertise. You will have access to knowledge-sharing sessions that enhance your capabilities and keep you updated with the latest industry trends.

In your answer, emphasize your proficiency in Python and provide specific examples of projects you’ve worked on, highlighting how your skills can help solve customer issues and create custom solutions in the Databricks environment.

Discuss your systematic approach to troubleshooting, including gathering data, analyzing logs, and working collaboratively with engineering teams to expedite resolution. Highlight specific scenarios where you've previously resolved such issues.

Use this opportunity to provide a story that showcases your commitment to customer advocacy, the strategies you employed to ensure a positive outcome, and the impact your support had on the customer’s success with the platform.

Mention resources you utilize, such as online courses, webinars, or technical blogs. Explain how continuous learning benefits your role at Databricks and how you can bring new insights to your team.

Explain your time management skills and prioritization techniques. Provide examples of how you successfully handled urgent requests without compromising the quality of support.

Share your knowledge of Databricks, discussing its key features and benefits to highlight your understanding of the platform's role in streamlining data analytics and how it can be leveraged by customers.

Discuss the importance of open communication and collaboration in resolving conflicts. Share an example where you successfully mediated a disagreement to reach a common goal.

Emphasize how comprehensive documentation aids in scalability and knowledge transfer within teams, and gives customers the resources needed to solve issues independently.

Discuss specific integrations you've worked on, mentioning any challenges faced and the outcomes. Highlight your ability to troubleshoot integration issues effectively.

Tailor your response to showcase your passion for data and AI technologies, your alignment with Databricks’ mission, and your desire to contribute to customer success while growing as a technical expert within the company.