Sales Enablement Manager - Customer Success

Our GTM Enablement team is a unique strategy and curriculum team that plays an integral part in connecting our go-to-market approach and curriculum to customer value. We’re interdisciplinary thinkers leveraging diverse business backgrounds in engineering, education, management consulting, business operations (and more!) to define, manage and measure Datadog’s global go to market motion. We empower all of Datadog’s customer-facing teams with the right information, skills, and tools at the right time in order to maximize their ability to land, expand and drive Datadog’s next phase of growth.”

Datadog is looking for a strategically focused Sales Enablement Manager to build, deploy, and manage a Global Enablement program for Customer Success. In this role,  you will partner with key sales stakeholders across the company to build an end-to-end enablement curriculum and to create best-in-class programs for the teams. This role reports to the Director of Sales Enablement Curriculum and Strategy. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You'll Do:

• Design, build and implement the Customer Success teams’ learner journey including onboarding, everboarding, on-demand resources, and manager development

• Build relationships and collaborate cross-functionally with key business stakeholders on a global basis (Customer Success leadership, Product Marketing, Product Management, Growth Strategy, etc.)

• Build an ongoing training and certification program (demo certs, etc) for Customer Success teams. Establish the cadence/need for recertification

• Strategize, develop, and deliver effective enablement for high-impact Customer Success playbooks in collaboration with Sales leadership, Product Marketing, and other stakeholders 

• Develop scalable ways to introduce new content and update existing trainings 

• Work with Growth Strategy teams to gather data and insights to identify key learning opportunities and gaps

• Track, measure, and innovate efficiency and efficacy of training, tools and processes for the Customer Success teams. Provide recommendations for ongoing improvements 

Who You Are:

• 3-5 years in revenue enablement, learning and development, sales, go-to-market (bonus points for a combination!)

• Experience with Sales methodologies, processes, and enablement best practices such as customer journey, curriculum creation, and competency-based program design 

• Project management experience delivering quality product on short timeframes

• High ownership: You won’t be satisfied until every GtM function achieves their potential

• Experience developing dynamic and engaging trainings for various audiences

• Appetite for the technical: You’ll jump right and learn how our products work

• Outstanding verbal and written communicator: You make the complex simple

• Team oriented and empathetic: You can work with leaders, analysts, engineers, reps, marketing, your own team, whomever!

• Scrappy and entrepreneurial: You enjoy building and iterating, and don’t mind getting messy

• BA / BS required  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Bonus points:

• Experience at a high growth Software-as-a-Service or technology company

• Experience in Sales, Customer Success or Revenue Enablement 

• Knowledge of DevOps or cloud technologies

• Experience enabling Sales or Customer Success staff with a structured methodology

• Experience building scalable programs at our scale or greater

Benefits and Growth:

• Continuous training and career growth

• New hire stock equity (RSUs) and employee stock purchase plan

• Generous and competitive US benefits

• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.